FAQs

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FAQs

Can I order over the telephone?

YES you can. Simply call us or visit our shop during opening hours and our staff will be more than happy to assist you with your order.

When ordering online how do I know you have got my order?

When your order has been accepted you will be sent an e-mail confirming your unique order reference number and delivery details, should you not receive this e-mail confirmation within an hour of you placing your order please contact us immediately.

Can I check the progress of my order?

You can check the progress of your order by contacting us and providing the unique order reference number you have received via email.

How do I cancel or amend my order?

Orders may be amended or cancelled up to 3 working days before the intended delivery date.To amend or cancel your order, please contact us.Please note that orders may not be cancelled on or after the requested order delivery date.

How do I make my flowers last longer?

The best way to keep your flowers fresh is first to always keep the water level of the container as full as possible.  Flowers not only take up water through the end of the stem, but also through the sides of the stems themselves.  Keep your bouquet in a cool location in your home, away from direct sunlight or electronics and appliances that give off heat. 

Speaking of floral preservative, what’s in that stuff?

Floral Preservatives are made up of three basic components.  Sugar, for nutrition, an acidifier, to lower the water’s pH, and a class of compounds that act as stem unpluggers.

Are all flowers available year round?

While many flowers are available throughout the year, there are those that bloom during specific seasons. For example, sunflowers, heather, tulips and lily of the valley are seasonal. Other flowers, such as roses and carnations, are readily available yearlong.